Statement Of Purpose

To ensure that our clients receive the highest levels of professional and personal care possible.

We aim to achieve this by:

• Placing our values of trust, dignity and respect at the centre of everything we do
• Putting people first
• Employing highly qualified staff
• Training all of our staff
• Using best practice principles at all times
• Adhering to and exceeding all industry standards

• Quality in all things
• We are a family
• We listen
• We are pro-active and reactive
• We exceed expectations
• We are dignified
• Highly versatile
• We are trusted

To ensure the highest quality of health and personal care we will:

• Respect your intrinsic worth, dignity and individuality.
• Respect and observe your privacy and confidentiality in all aspects of your health, personal care and personal life at all times by:
  • Safeguarding your confidentiality by exercise sensitivity and integrity in their handling of confidences and confidential information both written and verbal.
  • Not divulging a confidence unless it is judged that you are at risk of harm or exploitation i.e. your well-being needs to be safeguarded.
  • Maintaining your privacy from unnecessary intrusion, including allowing you privacy when using the telephone, opening and reading mail and when visitors are present.
  • Providing you with support in intimate situations as discreetly as possible.
• Respect and observe your dignity in all aspects of your health, personal care and personal life at all times by:
  • Treating you as a special and valued individual.
  • Compensating for the effects of any disabilities which you may experience in relation to your wellbeing.
  • Being mindful of the perceptions in society of differences to your communication, physical functioning, mobility or personal appearance and stigmas or stereotypes that exist regarding disfigurements or disabilities and not tolerating any detrimental comments or practices which affect your dignity or choices.
• Respect and observe your independence in all aspects of your health, personal care and personal life at all times by:
  • Encouraging independence and viewing our role as that of assisting you with aspects of daily living you are finding difficult to do for yourself.
  • Helping you to exercise independent choice and control over your daily life, occupational activities, lifestyle and the maintenance of independence, including the assumption of the risks and responsibilities associated with your citizenship.
  • Aiming to provide a lifestyle for you that fulfils personal aspirations and abilities in all aspects of your daily life, including your social, cultural, religious and recreational interests and needs.
  • Assessing relevant risks to ensure that a proper balance can be found between your right to independence and our statutory responsibilities in delivering appropriate levels of safe care and support.
The realisation of these principles together with the level of help and support required achieving your individual goals, will be a unique process for you. However, these principles remain constant and provide a foundation for the provision of care to all, regardless of personal circumstances.

• Support around the home: cleaning, changing bed linen and towels, laundry and ironing, shopping for weekly groceries, help with meal preparation and managing bill payments.
• Personal care: Dressing and undressing, washing and bathing, shaving, assistance with hair and makeup, nail care, continence care and support with prescribed medication.
• Companionship: Conversation, encouraging contact with family and friends, help with reading and keeping up correspondence, accompanying on holidays, day trips or short breaks.
• Fulfilling lives: Encouraging and supporting hobbies and interests at home or in the local community, encouraging exercise, accompanying people on visits (including day centres or other community day activities), and accompanying people on doctor’s appointments.