Statement of Purpose

(In accordance with the Health and Social Care Act 2008)

Part 1: Provider Details

Provider Name:

Santé Care at Home Limited

Legal Status:

Santé Care at Home Limited is a limited liability company registered in England and Wales

(Company Number: 08672113)

Registered Managers: Mrs Ann Sayers and Mrs Nicky Kenny

Registered and Business Address:

12 Plymouth Road

Tavistock

Devon

PL19 8AY

Telephone:

01822 678010

Website: www.santecareathome.co.uk

Email Contacts:

ann@santecareathome.co.uk

nicky@santecareathome.co.uk

Nominated Individual

Mrs Ann SayersPart 2: Aims, Objectives and Values

Our Purpose

At Santé Care at Home Ltd, our purpose is to deliver outstanding, person-centred care that

enables people to live independently, safely, and with dignity in their own homes. We strive

to be a trusted provider of high-quality care, recognised for our compassionate approach,

professional standards, and commitment to continuous improvement.

Our Core Aims

• To deliver safe, effective, caring, responsive and well-led services in line with Care

Quality Commission standards

• To promote independence, dignity and respect for each individual

• To provide flexible, person-centred care tailored to each client’s needs and

preferences

• To enhance and sustain clients’ overall quality of life

• Recognize individual need for personal fulfilment and offer individual meaningful

activities to satisfy the needs of clients and staff

• Treat all people who are supported and work with us, with respect at all times

• Offer skilled care to enable people supported by us to achieve their maximum

state of health and well-being

Our Values

We are committed to:

• Treating all individuals with dignity, respect and compassion

• Promoting equality, diversity and inclusion

• Supporting personal choice and independence

• Always maintaining confidentiality and privacy

• Working in partnership with clients, families and professionals

• Continuously improving the quality of care we provide

Our Objectives

• To involve clients and/or their representatives fully in care planning and reviews

• To deliver care based on individual needs, wishes and outcomes• To respect cultural, religious and personal preferences

• To safeguard clients from harm and abuse and always ensuring their safety and well-

being

• To maintain accurate, secure and up-to-date records

• To ensure all staff are trained, competent and supported

• To monitor and improve service quality through effective governance, audits,

feedback and reviews

• To ensure clients are fully informed about their care and any changes to services

• Recognize individual uniqueness of clients, staff and visitors and always treat them

with dignity and respect

Part 3: Service Type, Regulated Activity and Client Group

Service Type:

Domiciliary care service (DCC)

Regulated Activity:

Personal care

Locations:

Care is delivered within service users’ own homes (private residential addresses).

Client Groups We Support

• Adults aged 18–65

• Adults aged 65+

• People living with dementia

• People with physical disabilities

Services Provided

Santé Care at Home Ltd provides:

• Personal care (washing, dressing, toileting)

• Medication support

• Support with nutrition and hydration• Domestic and household support

• Companionship and social support

• Live-in care services

• End-of-life care (where appropriate)

Our Approach to Care

Our care delivery is:

• Person-centred – based on individual preferences and outcomes

• Outcome-focused – promoting independence and wellbeing

• Flexible – adapting to changing needs

• Collaborative – involving families and professionals

Care plans are:

• Developed with the client and/or their representatives

• Reviewed regularly (initially within 4–6 weeks, then at least every 3 months)

• Updated promptly when needs change

• Audited to ensure quality and safety

Governance and Leadership

The management team:

• Oversees the quality and safety of care delivery

• Ensures compliance with CQC regulations

• Conducts regular audits of care plans, risk assessments and records

• Responds to feedback and drives continuous improvement

• Ensures staff are trained, supervised and supported

Commitment to Quality and Safety

Santé Care at Home Ltd is committed to:

• Safeguarding clients from abuse and harm

• Promoting dignity, privacy and respect• Ensuring informed consent and mental capacity principles are followed

• Working in partnership with healthcare professionals

• Monitoring and improving care through audits, supervision and feedback

Clients are encouraged to:

• Provide feedback

• Participate in care planning and reviews

• Raise concerns or complaints, which are taken seriously and acted upon

At Santé Care at Home Ltd, we are proud to provide a service that is safe, effective, caring,

responsive and well-led. Our values are not just statements—they are embedded in daily

practice and reflected in the care we provide, the relationships we build, and the standards

we uphold.